Mrs Q went into town to do a bit of shopping. As she was walking through the pedestrian arcade area she slipped and fell on ice on the ground. The weather at the time was very cold and it had been icy for a few days.
We put her claim to the council on the basis that they had failed to grit the area, as they had with the rest of the town centre. The council said that they had, and that they had done all they could.
At this point many firms would have told Mrs Q that her case could not succeed. We however dug deeper and spoke with local businesses who told us that the area had not in fact been gritted until much later in the day, and, it appears only because they had complained to the council. One witness described the area as being like an “ice rink”.
The case was listed for a final hearing, but faced with the evidence we had got, the council finally agreed to settle the case and pay compensation.
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