We ask all our clients to complete feedback questionnaire at the end of their matter to see if there are areas where we can improve.
We find that we get a lot of positive feedback on these forms from very satisfied clients. During a time where we seem to be only hearing negative news, we thought we would share some of our positive comments:
‘I was completely happy with the way my case was handled, a professional but friendly approach at all times.
‘You can’t fix it if it isn’t broken. Contact, questions and help all perfect.’
‘The service I received is outstanding and reliable, I would definitely recommend Brearleys to anyone seeking legal advice 100%’
‘You dealt with it very well, your service is excellent’.
‘Very helpful and informative, good advice given’.
‘All good, very helpful
‘No need for any improvement’
‘We found Rebekah very helpful and listened to what we had to say and put into words exactly as we wanted’.
‘Everything was carried out more than satisfactory can see no need for improvement’.
‘We were both very impressed with the attention given. Most professional.’
‘Prompt efficient service, pleasant and informative’
‘A very professional service from a knowledgeable solicitor. They couldn’t have been more helpful’.
‘Friendly and efficient service’
‘Everybody we have dealt with have been polite and courteous and listened to what we requested. It also helps when people have a smile on their face’.
‘A very professional and efficient service’
‘An excellent, friendly, first class professional service. Highly recommend.’
‘The process was very quick and explained very clearly’.
‘A good service from all staff who dealt with us’
‘Completely satisfied, lovely lady’.
‘Efficient, polite, knowledgeable and quick acting’
‘We had a first-class service from start to finish’.
‘Pleasant staff personalities, patient with non-legal minded client. Very satisfied with service provided’.
‘Approached the office to make a will at the outbreak of coronavirus. Solicitor made time to see me immediately to avoid me having to visit again. Business was concluded by post. Everything was made easy for me which I appreciate very much – thank you’.
‘Very friendly and helpful and calming. Made me feel as if my request was the most important thing they were dealing with that day.
‘In spite of the present coronavirus crisis I found it very easy to contact you and speak to the person I needed to speak to.
‘My wife and I are really pleased with how quickly and efficiently the whole process was carried out and how it was explained to us by Emma, because of our very satisfactory experience with yourselves we would certainly recommend you to others. Overall, the whole process was very efficient and professionally done, especially in these trying times’.
‘I found the staff very pleasant and Emma understood exactly what I wanted in my will and explained things clearly’.
‘Totally satisfied with the service I received – thank you’.
‘I cannot really see how the service can be improved. Its fast and efficient and friendly’
‘Very efficient. Explanations regarding the will were very good’.
‘Informative, very professional, clear explanations were given’.
‘Very helpful and polite company would definitely recommend and efficient and easy to deal’.
‘Friendly professional and efficient staff each and every one of them’
‘Service was friendly and patient’
‘Knowledgeable, efficient and good service’
‘James answered all our questions, explained all our needs very caring but professional way. He made us feel at ease in all meetings – what was to use a worrying time, James helped us through it at all and made it all straightforward. A very big thanks James’
‘Given the difficult circumstances at the time, we were able to discuss and complete our wills quickly and safely and have now got peace of mind – job done’.
‘Very professional and friendly was James, did what he said he would. Very professional, approachable and friendly.’
‘Everyone who I have spoken to have been most helpful and kind. Especially Mr James Shingleton. All staff were friendly and knowledgeable very good service. Many thanks to all’
‘The service was excellent and explained in plain English. Everything done in a timely manner. First rate service’
‘James Shingleton spoke to us on our level and anything which needed further definition was done without question’.
‘We have found that whoever we have had dealing with at Brearleys they are all helpful, knowledgeable and take the time to explain everything thoroughly. James has been particularly kind and helpful as our dealing with him were at a particularly sad time after our mother passed away.’
‘Very happy with the service the advice was clear and easy to understand. Excellent service, James proceeded us with clear information and kept us informed of progress.’
‘Excellent service from Mr Shingleton, very informative, and a lot of patience. Thank you’
‘Very helpful, no hassle. Always got back to me if they were not in the office at times I rang. Always understanding’
‘Made the issue of making a will simple. Will dealt with very efficiently by Mr Shingleton and secretary. With present conditions I was very satisfied’
‘The whole process was straightforward and very easy to understand. I was in a very wobbly frame of mind when I first contacted you and uncertain of the procedure, but my fears were soon gone. Excellent service at a very emotional time.’
‘Very good at responding quickly to questions raised. I have already recommended you to a family member and a neighbour’.
‘Could not have had a better experience’.
‘Very down to earth and friendly’
‘Friendly, informative meeting. Topic explained in lay men terms and options fully discussed’.
‘James was extremely helpful and informative. Was dealt with efficiently and with empathy at a very difficult time’.
‘Very good service all round’
‘The ability to provide friendly yet professional service is not an easy thing to do. I have already recommended James Shingleton to family members’.
‘Very clear advice given that I understood whilst suffering with a brain injury’.
‘James was excellent throughout all of his dealing with us’.
All our staff have been working hard throughout this pandemic. If you have any questions or would like some advice please do not hesitate to call one of our offices.