On Wednesday 23 April, the LAA became aware of a cyber-attack on the agency’s online digital services.
On Friday 16 May the LAA discovered the attack was more extensive than originally understood and that the group behind it had accessed a large amount of information relating to legal aid applicants. So that the LAA can manage any further risk, and to ensure confidence in the ongoing security of the information provided to them, they are keeping the LAA Online Portal offline at this time.
Firms should implement the contingences the LAA has set out for applications and billings. For civil applications, where a provider cannot utilise delegated functions and has an imminent court hearing they should contact the LAA customer services team on 0300 200 2020.
The LAA is urging all members of the public who have applied for legal aid since 2010 to safeguard themselves. It is recommended impacted individuals are alert for any suspicious activity such as unknown messages or phone calls and to be extra vigilant to update any potential exposed passwords.
So that the LAA can manage any further risk, and to ensure we can provide confidence to you in the ongoing security of the information they provide to us, following the planned weekend outage we are also currently keeping the LAA Online Portal offline at this time.
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