Feedback

Feedback        Good or bad, we want to know. We accept that as an organisation we can't get it right all the time but we certainly try and will continue trying. Your feedback is important to us and helpful for us to understand where and if our services have met your expectations and if not why not, so that next time we can do better.

1.    What type of work have you used us for?

2.    How did you find out about Brearleys Solicitors?

3.    Which fee earner / advisor dealt with your case?

4.    In relation to that advisor -    they were very punctual

                                                        they gave clear advice

                                                        they were friendly

                                                        they were professional

5.    In relation to that advisors secretary / assistant -

                                                        they were very punctual

                                                        they gave clear advice

                                                        they were friendly

                                                        they were professional

6.    Did we write to you

7.    Did we return your telephone calls

8.    Did we progress the file quickly

9.    What did you think about the outcome of your case

10.    What did you think about our charges

11.    Which office did you mainly visit

12.    Was the office - clean

                                       tidy

                                        modern

                                        welcoming

                                        professional

13.    Would you use us again and if so for what types of work - you may select as many as you like

14.    In relation to the website -   the website was easy to use

                                                       the website was professional and gave me confidence in the firm

                                                       it is modern and up to date

                                                       it is informative

15.    Did you use Trackit and if so -    gave good value for money

                                                            was useful to me

                                                            kept me uptodate

16.    Did you use SMS text updates and if so -    gave good value for money

                                                            was useful to me

                                                            kept me uptodate

17.    Please include your further comments

18.    Your details -

            Name

            Address

            Email

            Telephone

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